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FAQ’s

My Property People / FAQ’s

Here our the most Frequently Asked Questions

Why should I use My Property People

Quite simply because we exist to ensure quality of service at a competitive price for Landlords – we don’t work for anyone else, so everything about us is designed for you.

How quickly can I book a service?

Depending on the type of Service you require we normally provide booking slots from 48 hours after we receive on-line instruction and payment

How does the booking process work?

After receiving your online instruction (during operating hours 8am-8pm Monday-Saturday), we acknowledge receipt of your instruction within 2 hours followed by contact to arrange the booking slot – within another 4 hours (if you instruct us out of office hours then we will respond the next working day)

What areas do you cover?

My Property People provide a National service to all locations within and throughout Mainland UK

Are your staff security checked/vetted?

All of our Field teams including approved partners and sub-contractors/suppliers are fully vetted with DBS background checks

How quickly will we receive our report after completion?

Our SLA’s vary from 24 hours after completion to 48 hours depending upon service type

Will your staff provide identification?

Our Representatives are required to carry identification which you can corroborate with our office

Will I receive my report electronically or in the post?

We provide our reports to you electronically in PDF format

What happens if I am not happy with a report?

We take quality management very seriously and employ a rigorous Auditing process – if you are unhappy with a report then we will investigate your concerns immediately

Are your staff trained and accredited?

My Property People only use representatives who have been appropriately trained and are professionally accredited when conducting services for you.

Do you deal with Commercial Property?

We only deal with residential property

Can I use your services if my property is let through an agent?

Absolutely, we encourage Landlords to compare the service levels and service costs their agents offer against independent providers like ourselves

Can you take payments over the phone or do I need to pay on-line?

The safest and most secure way to make a payment is on our secure booking portal when you make your service booking. We are able to take payments over the phone manually if necessary, but we would always encourage you to use the on-line payment facility

How do you classify furnishings?

We clearly differentiate between Furnished, Part-Furnished and Un-Furnished as follows:

Unfurnished Classification: We classify a property to be unfurnished on the basis that it contains no more than kitchen white goods, window coverings, floor coverings, light fittings and bathroom fixings

Part-Furnished Classification: We classify a property to be part-furnished on the basis that it contains no more than kitchen white goods, window coverings, floor covering, light fittings, bathroom fixings and a very limited supply of furniture/crockery/cutlery

Fully Furnished Classification: We classify a property to be fully-furnished on the basis that it contains kitchen white goods, window coverings, floor coverings, light fittings, bathroom fixings and a good range of furniture/crockery/cutlery

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