What information do we collect?
We collect the information provided by you when you use the Website, sign up for information on events and when you purchase tickets via the Website. From time to time, we will collect specific information regarding your name, date of birth, postal address, email address, contact telephone number, interests and/or credit/debit card or other payment details.
We may collect additional information if you give us feedback or contact us directly.
We also monitor user traffic patterns and the use of the Website which enables us to improve the service we provide to you and to enforce any usage restrictions or conditions.
How do we store and maintain personal information?
All personal information is held in secure computer storage facilities and/or in paper-based files. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure and these measures are reviewed regularly.
It may be necessary for us to maintain our details about you for a number of years. However, if your information is no longer required, we will destroy records containing personal information securely.
How do we use the personal information we collect?
We may use personal information collected from you for the following purposes:
to facilitate your use of the Website;
to facilitate your purchase of tickets via the Website;
to contact you regarding any tickets or services you may have requested or may be interested in based on your previous purchases or interests;
to notify you about changes to our Website;
to transfer to third parties to enable them to carry out any of the purposes above on our behalf;
where requested to do so, to co-operate with any court, tribunal, regulatory body, police authority, law enforcement or other similar authority in connection with any investigations or legal proceedings.
Disclosure of your information
We will only share your personal information with:
any future owners of the Website;
other individuals to whom we may be required by law to provide your personal information.
We may also use and share information relating to groups of users, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.
We regard our databases of information (which may include your personal information) as an important part of our business. We will not give or sell this information to any outside organisation for use in its marketing or solicitation without your consent.
Cookies and web beacons – What are they and how do we use them?
When you visit the Website you will be sent anonymous cookies to keep track of your browsing patterns and build up a demographic profile.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser, but this may restrict the use of some parts of the Website.
We or third parties on our behalf may use web beacons in combination with cookies on the Website. Web beacons help us understand how visitors interact with the Website and enable us to measure the effectiveness of the Website, for example by counting the number of individuals who have visited the Website via a particular link.
A web beacon is typically an electronic image that is placed on a website which allows a website to record the simple actions of the user opening the page that contains the beacon. Web beacons provide us with details of how the Website is navigated, how many individuals visit specific pages, the time material was viewed, the types of browsers and computer operating systems used and the Internet Protocol addresses from which you connect to the Website.
This is information that is available to any web server you visit and web beacons do not give any extra information away. Web beacons are simply a convenient way of gathering simple statistics and managing cookies and by being able to recognise you this allows us to improve your experience of the Website.
Where web beacons are used in connection with cookies then they may be rendered ineffective by either opting out of the cookies or changing the cookie settings in your browser.
You can find out more about the way web beacons work on www.allaboutcookies.org.
You have the right to request us to stop using your personal information and to obtain a copy of any personal information which we hold about you and to notify us of any inaccuracies.
If you would like to obtain a written copy of your personal information which we hold about you please write to us at [email protected] You will need to verify your identity and specify what information you require. If you prefer you may also call us on +44 (0)800 246 5643.
If you wish to know more about your rights please visit the Information Commissioner’s Website at www.informationcommissioner.gov.uk.
Changes to our policy